PatientPop is a medical practice management platform that claims to also offer marketing services.
PatientPop is based in Santa Monica, California, and is one of the largest companies in the sector with over $38 million in revenue in 2022.
Despite being a leader in the field, not all doctors and physician practices have been pleased with the services, citing a number of problems (outlined below).
When it comes to PatientPop reviews, not all doctors are happy. As you can see from the reviews below, some former clients feel very strongly about the services they have received.
Former clients of PatientPop frequently cite the following complaints:
That's right. The most important piece of internet real estate for your practice is owned by PatientPop—not the medical practice. From a business perspective, it's a smart move by PatientPop, as it reduces your ability to leave them. However, from the practice's point of view, it's bad news—it is like constantly renting your practice's building instead of owning it. Any renovations you do will be lost once you move out!
PatientPop insists on signing annual agreements. This means, even if you are not happy after 3 months, you are stuck with the service for the next 9 months. Also, be sure to request for the contract to be terminated in advance and in writing, else you may be automatically contracted into an additional 12 months.
As you can see from the reviews above, some clients complain of a lack of attention and support once the agreement is signed.
Looking for an alternative to PatientPop? You have come to the right place. Red Castle Services workers with many physician practices who were former PatientPop clients. Below are 5 reasons they made the switch:
There is a reason you own or run an independent physician practice—you value your independence. For this reason, you understand the importance of owning your own website.
You want to build a strong practice and do not want something as important as your website—your single biggest piece of digital real estate—to be owned by someone else.
With Red Castle Services, you always remain 100% owner of your own websites. You can leave at any point with just 30 days' notice and you take the site with you—no questions asked.
Have you ever signed a 12-month agreement only to regret it 3 months later? Well, with Red Castle Services that won't happen.
We believe that Doctors should only stay with us if they like our services.
For this reason, all of our agreements are month-to-month. And—impressively—we still have a client retention rate of 95%!
Ever tried to call a corporation to get customer service? You're stressed just thinking about it, right?
Well, with Red Castle Services, we have the vibe of a small, family agency. We don't have a 'one-size fits all cookie-cutter approach. We take the time to listen to you and build the plan and services around the specific needs of your practice.
Plus, if you want to speak with one of our tech specialists, then you can!
On top of this, we proactively send you monthly reports—customized to the specific KPIs you say that are important to you. Your dedicated account manager (yes, a human!) will also take the time to walk you through the report and will always be there for whatever you need.
Having worked with physician practices for over 15 years, we know what your single biggest need is—new patient referrals.
Unlike PatientPop, our sole focus is on increasing new patient referrals to your practice.
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